WebPT

WebPT is a well-priced comprehensive solution for physical therapy clinics of small-to-midsize. It could use more support for occupational/speech therapy combined clinics and may not be ideal for large businesses that can afford more directly catered solutions. However, it is a stable and multipurpose platform with a great deal of options for PT/OT/ST clinics nonetheless. It allows you and your staff to completely manage the entire patient process digitally and with a great deal of connectivity between different phases of the patient process. This avoids the inefficiencies of relying on paper documentation and communication issues and saves time with the automation available for scheduling and patient outreach.

The EMR documentation is really useful and once customized to your specific preferences goes pretty quickly for evals, progress notes and daily notes

When i was uploading edocs, WebPT gave the plan of care alert so I knew that I had messed up somewhere and needed to fix it.

I have been using WebPT for over 4 years now and would recommend to anyone looking for a great EMR. It didn't take long to learn the system and was super user-friendly. To be able to go to one place for locating the notes on the patients, chart records, attachments etc., is a bonus. It makes things run more efficiently. Also, the ability to communicate with third party platforms for the initial paperwork, home exercise program and FOTO is great too.

I liked how it was designed by a physical therapist. It's user friendly for the most part.

WebPT is best EMR we've used yet and is a very pro PT company. The software is very user friendly, simply, compliant, etc. Again the WebPT conference is always great, helpful info, good relationship building, and great for our company and the profession. We're very happy with using WebPT and have no intentions of any changes.

It is well suited for fast-paced clinical environment as able to personalize documentation by adding content, free narrative areas. Less appropriate for more complex client demographics.

It is a physical therapy based EMR and billing system.

WebPT is great for the pt aspect of health.. its user friendly where scheduling is concern

WebPT fits perfectly with our outpatient PT practice; it covers all or most of the admin issues that come up. I suspect practice would be a lot more challenging without it. I have limited experience with other EMRs.

WebPT is best used in an outpatient setting where Occupational, physical, or speech therapy services are performed. It might not be appropriate in another rehabilitation setting (i.e., chiro).

Good for straight EMR and Billing. But if having a ther ex module that is integral part of overall charting process is important this software is falling short by large margin.

Most therapists and front office staff have already had WebPT experience and doesn't require a lot of training for new hires. Very user friendly.

WebPT is well suited for providers with smaller practices, and for patients who have simple cases. The note templates are very easy to follow, but the eDocs can be slightly unorganized if a patient has multiple documents that need to be scanned into their account. The batch print function is great for sending large files to a worker's compensation payer, but it can be glitchy at times. The practices I work with who use WebPT have little to no issues with the software, and working in the billing department, I typically don't encounter many issues either and find that I can complete my job duties easily.

I would say that most PT companies should consider using WebPT as their EMR/scheduler and Therabill as their billing system, as their overall function is very good. The downside to WebPT is the cost compared to other EMRs out there, and it may be too much for smaller practices.

The Schedule is easy to use and read- appointment reminders help to keep patient cancellations and no shows to a minimum. Maintaining compliance with our insurance companies we are contracted with is very important to me- especially with so many Medicare guidelines. WebPT does an excellent job of keeping us on track. Examples being- yearly Medicare threshold amounts, Medicare certifications, outcome measure tools that almost all insurance companies are requiring, and patient authorization tracking, WebPT is spot on!

For your basic documentation needs WebPT really excels at using a simple interface without needing a big learning curve. Our staff usually picks up right away how to use the documentation interface with no trouble.

WebPT works well as an integrated software system that combines the ERM and billing in one package.

I think WebPT is a good starting point and helps you understand your needs and wants. But there are more innovative programs out there but truly its a safe bet and gets everything done that you need to run your medical practice efficiently.

I am a 15 year user of WebPT including their patient intake, scheduling, EMR, HEP, clinical outcomes, and patient engagement modules. Until recently I was a proud and loyal WebPT consumer. However, my team experienced an extremely high volume of recurrent technical issues during all of 2022 and continued into 2023. We promptly brought these to the attention of WebPT's support team and were frankly not impressed with their communication, technical solutions, or promptness in resolving the issues. When we experienced a clear pattern of the same support issues occurring across multiple different patient accounts we emailed, called, and took Zoom meetings with out "Success Manager". When WebPT still did not address our concerns I took a live in person meeting with a WebPT "Member Success Manager" at the American Physical Therapy Association Combined Sections Meeting to in San Diego to again voice my strong concerns about the poor functionality of the software, related poor support, and negative impact on my clinic finances and morale. Per their request I emailed to re-iterate the same information to the "Success Leader". The subsequent Zoom meeting with the WebPT management was simply the most disappointing experience I have experienced with any vendor in 23 years of clinical practice, 20 years of clinic leadership, and 13 years of private practice. I next attempted to contact Ashley Glover, CEO of WebPT who I met at the Combined Sections Meeting. When I did not receive any communication I felt it was reasonable to reach out to my personal and professional friend Heidi Janega the founder of WebPT and was told Mrs. Golver would be in touch. I have yet to hear from her. During the meetings I described I was told my complaints were not valid and that the support issues were fixed. If the same issue occurs across numerous patient accounts is absolutely not fixed. Rather it is a recurring pattern that negatively impacts patient care, business efficiency, and the work/life balance of our team. It was also clear they had not reviewed the information they mandated I provide prior to the meeting or their own notes on the numerous support issues. I was also told WebPT is not the same company as before and that we may not be a good fit for them. Well, we may finally have a point we agree on. WebPT may now feel they are too big to fail but I can tell you they may be big enough to fail your clinic.

WebPT is well suited for day-to-day physical therapy documentation, scheduling, and insurance billing. The learning curve for operating the billing software is fairly steep, requiring a fair amount of training, even for experienced staff.

Overall the program is very user-friendly and intuitive to use. Things flow nicely from one thing to the next and one entry point to the next, so it does not feel like you have to duplicate the information.

Thus far WebPT has been well suited for all of my PT, OT, ST clients with no complications. Recently one of my clients added on an ABA provider to her practice. These are often joint therapeutic modalities provided to a patient at separate practices, but more and more they are collaborating under one practice, so offering greater capacity to include this modality as functional user in WebPT would be great.

The support system is easy to use for questions. It would be nice to have additional training on features that WebPT offers within the software.

I have been very pleased with WebPT, that's why after 6 years I'm still using them! I have recommended WebPT to numerous colleagues and not one of them has been dissatisfied! The system is easy to use, very thorough, and allows healthcare providers to obtain and provide all the necessary data that insurance companies are looking for in order to get reimbursed... which is critical!